User guide

Use notifications and check updates

Distinguish in-app notices, sound, email, and data freshness.

Frontdesk Security Host Operator Viewer Organization admin

Reviewed 5 October 2026

Your organization settings and account permissions determine which options are available.

All screens use fictional data. QR images and setup codes are examples and cannot be used to register.

Before you start

Use the notification bell in an organization account. Messages follow role and location; Provider service settings are separate.

How the task works

Follow the main steps in order. Where a choice is shown, follow the branch that matches your situation.

SystemVisit changes
SystemMessage available to authorized recipients
StaffOpen details from the message
StaffHandle the task in the visit
- Message readTask status still follows the visit

Each label names who acts. Branches explain what changes when the condition applies.

Enlarge flow diagram

Steps

Open the notification list in the application. Select a notice to view the related visit or task.
Set sound as needed. Browser permissions and interaction can affect sound playback.
Check the data update indicator. If disconnected or updates are delayed, wait for recovery and check when data was last updated.
Enlarge image
Figure 1. Open the visit from the message to handle its task.
1. Show
Sample data · Admin · 2026-10-05 · 2880 × 2000 px

Screen examples

**Figure 2.** Admins configure the organization notification policy.

What to enter and why

Requirements depend on the destination and registration method.
Field	When needed	Purpose	Example
Needs attention / All	List filter	Separates tasks needing attention from all messages.	Needs attention
Sound	User preference	Sound depends on browser interaction and support; messages remain readable.	Enable when needed

Expected result

Messages help you find tasks. Reading a notification does not approve a visit or repair access automatically.

If something goes wrong

Updates are waiting to be shown

While editing, updates may be deferred to protect your entries. Save or finish editing, then use the displayed update action.

Connection interrupted

Check the network and wait for connection recovery. Read the latest result before repeating an action that may already have saved.

Organization settings

An Admin configures notification retention, reminders, and arrival emails in notification settings. Retention accepts 1–365 days and reminders 0–1440 minutes. Read the form’s explanation of zero before saving.

Email delivery

Email delivery has its own status. Admins or Operators can inspect delivery jobs and available recovery actions; Viewers read. An active live connection does not prove an email was sent or that screen data is current.

Platform alerts

Platform operational alert recipients are managed by the Provider in a separate panel. That setting differs from sound and organization-account notification preferences.

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