User guide

Reuse details from a previous visit

Verify saved details, review them, then complete a new visit.

Guest Frontdesk Security Operator Organization admin

Reviewed 5 October 2026

Your organization settings and account permissions determine which options are available.

All screens use fictional data. QR images and setup codes are examples and cannot be used to register.

Before you start

Previous details are available only if you chose to save them and retention has not ended. Have access to the email used for verification.

How the task works

Follow the main steps in order. Where a choice is shown, follow the branch that matches your situation.

GuestChoose to use saved details
GuestVerify email
- Cannot verifyAsk staff for help or enter details again
GuestReview valid saved details
GuestMeet the destination requirements
GuestSend a new visit

Each label names who acts. Branches explain what changes when the condition applies.

Enlarge flow diagram

Steps

In registration, use the saved-details option if you previously agreed to save your details.
Enlarge image
Figure 1. Saving a profile is optional.
1. Full name
2. Save my details for future visits
Sample data · Guest · 2026-10-05 · 780 × 1688 px
Verify using the email linked to the profile. Follow the email and verification-page instructions.
Enlarge image
Figure 2. Verification happens before saved details are reused.
1. Email for verification
Sample data · Guest · 2026-10-05 · 780 × 1688 px
Review the name, contact details, photo, and documents still available. Update changed information or complete what the destination requires.
Enlarge image
Figure 3. Review the details before selecting Use these details.
1. Your details
2. Save my details for future visits
Sample data · Guest · 2026-10-05 · 780 × 1688 px
Give consent to use the photo for this visit and send the registration.

What to enter and why

Requirements depend on the destination and registration method.
Field	When needed	Purpose	Example
Verification email	For self-service profile reuse	Confirms the saved details belong to the guest, without creating a user account.	nadia@example.test
Photo consent	For every new visit	Separate from profile storage and access approval.	Read before sending

Expected result

Valid name, contact, and photo details can be reused. A new meeting still has its own schedule and approval; retention is extended under the agreed rule.

If something goes wrong

Photo or document is unavailable

Complete the requested parts. Deleted details or information that does not meet the place rules cannot be treated as valid.

Storage and entry permission

Saving details is optional. The default 90 days can be changed by an admin; check the period shown. Storage is renewed after a new registration completes with a verified profile. Every visit still has its own schedule and permission.

Cannot verify

The verification link lasts 15 minutes. Request a new one if it expires, or ask staff for help. Missing photos or documents must be supplied again. Profiles are reused only within the same organization.

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