User guide

Serve guests at reception

Use the queue, QR, and tablet tools from one workspace.

Frontdesk Security Operator Organization admin

Reviewed 5 October 2026

Your organization settings and account permissions determine which options are available.

All screens use fictional data. QR images and setup codes are examples and cannot be used to register.

Before you start

Sign in as an authorized Frontdesk, Security, Operator, or Admin. Choose your assigned destination before reviewing the queue.

How the task works

Follow the main steps in order. Where a choice is shown, follow the branch that matches your situation.

StaffOpen Needs action
StaffReview guest and details
- IncompleteHelp complete the same registration
StaffMake an allowed decision
StaffCheck access readiness
- Not ready / failedCheck the reason and contact an operator when needed
StaffDirect the guest to the gate

Each label names who acts. Branches explain what changes when the condition applies.

Enlarge flow diagram

Steps

Open Reception and choose your assigned place. Start with Needs action to find registrations that need a decision.
Enlarge image
Figure 1. The queue helps find registrations that need attention.
1. Show
2. Search visitors
Sample data · Admin · 2026-10-05 · 2880 × 2000 px
Search by name or open All guests today if the guest is not in the initial queue.
Select a guest to open the details. Check their information, photo, approval, and access readiness.
Enlarge image
Figure 2. Review details, approval, and access for the same visit.
1. Nadia Putri
2. Expected
Sample data · Admin · 2026-10-05 · 2880 × 2000 px
Use the available actions within your account permissions. After approval, check that access is ready before directing the guest to the gate.
Enlarge image
Figure 3. Reception shown for a Security account; available actions follow its permissions.
1. Reception
Sample data · Security · 2026-10-05 · 2880 × 2000 px

What to enter and why

Requirements depend on the destination and registration method.
Field	When needed	Purpose	Example
Destination	Within your assignment	Limits the queue you are serving.	Main lobby
Needs action / All today	Choose for your task	The decision queue differs from the full guest list.	Needs action

Expected result

Guests are directed using the latest access status. Approving registration does not automatically record arrival.

If something goes wrong

Guest is missing from the queue

Check the destination filter, search by name, then open All guests today. Use global search for a broader search within your permissions.

Guests without an invitation

Display a place QR for self-registration, create a QR for one guest, or prepare a shared tablet. Staff can also use the visitor registration flow. Document requirements in the staff flow can differ from the QR flow.

Queue and history

The queue supports current service. Full history is available in Visitors. Searching the queue does not replace global search.

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