VistrUser guide

User guide

The guest journey, from invitation to entry

See who does what, then open the guide for the step you need.

GuestFrontdeskSecurityHostOperatorOrganization adminViewer

Your organization settings and account permissions determine which options are available.

All screens use fictional data. QR images and setup codes are examples and cannot be used to register.

Before you start

Choose the guide for your role. Guests do not need to understand gate settings to complete registration.

How the task works

Follow the main steps in order. Where a choice is shown, follow the branch that matches your situation.

  1. Host / StaffSet the visit destination
    • Invitation existsContinue the visit in the invitation link
    • Walk-in guestUse a place QR or tablet
  2. GuestComplete and send registration
  3. System / StaffApply the approval rule
    • ManualStaff review and decide
    • AutomaticSystem applies the destination rule
  4. SystemPrepare access for the schedule
    • Not ready / failedStaff assist with the same visit
  5. GuestUse the gate when access is ready
  6. Staff / Gate eventRecord arrival / visit ending
Each label names who acts. Branches explain what changes when the condition applies.
Enlarge flow diagram

Steps

  1. Start with an existing invitation, or a place QR/tablet for a walk-in guest.

    QR/tablet helps walk-in guests start.Enlarge image
    Figure 1. QR/tablet helps walk-in guests start.
    1. Register on this tablet

    Sample data · Guest · 2026-10-05 · 1640 × 2360 px

  2. The guest checks the destination, enters required details, adds a photo, and submits.

    Guests review their details before sending.Enlarge image
    Figure 2. Guests review their details before sending.
    1. I agree that my face photo is stored and used to open the gates for as long as it is valid.

    Sample data · Guest · 2026-10-05 · 780 × 2238 px

  3. The system follows the place rules. Staff review when manual approval is required.

    Staff handle registrations requiring action.Enlarge image
    Figure 3. Staff handle registrations requiring action.
    1. Show
    2. Search visitors

    Sample data · Admin · 2026-10-05 · 2880 × 2000 px

  4. After approval, check timing and access readiness before going to the gate.

    Read the visit decision together with access readiness.Enlarge image
    Figure 4. Read the visit decision together with access readiness.
    1. Visit approved

    Sample data · Guest · 2026-10-05 · 780 × 1688 px

  5. Arrival is recorded only through staff confirmation or an appropriate gate event.

Expected result

One meeting has its own visit, schedule, and approval. A verified guest profile can be reused while keeping each visit separate.

If something goes wrong

Roles or steps differ at your destination

Place rules determine fields and approval. Follow the screen and authorized staff; this diagram explains how stages relate, not a guarantee of automatic access.

Related guides

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